Profile

I am a hands-on design team leader with over twenty years of experience in a wide variety of domains.  My philosophy is that approaches discovered in one area of design can radically improve design in others.  The teams I have built and led deliver both software and physical products for IBM, Pfizer, Johnson & Johnson, Bank of America, Fidelity Investments, Bottomline, and Alere, among others.

Experience

OneStream Software - 2021 - 2024 - UI / UX Manager

I built The Forge - OneStream’s design thinking and User Experience practice, covering the full range of UX activities - research, ideation, design, development, testing, and more.  The Forge works with multidisciplinary teams across the organization and third party solution developers - educating, evolving processes, and making UX part of OneStream’s DNA. OneStream provides an ecosystem for Enterprise financial solutions.  The goal is to provide highly complex customers with a consolidated source of of financial data and planning functionality, regardless of how many systems need to be accessed for that information.  OneStream provides “Exponential Value” - allowing customers to focus on their business instead of wrangling multiple systems.  My team investigates the needs of the customers, provides tested designs to fulfill those needs, and works with Agile teams to see them through to deployment.

Bottomline technologies — 2019-2021 - director of product design

Bottomline provides software and services to banks and financial institutions to enable the best experience for those clients’ customers.  As Director of Product Design, I orchestrated the building and organization of a design team across multiple product lines, in addition to  creating design concepts and guiding the team through research, detailed design, and implementation.  This included ideation of new products - both mobile and Web - and evolution of existing products, all of which are white-labeled for bank customers of Bottomline.  Those efforts also contributed to a design system that maintains consistency between products that were in some cases internally created and in others acquired through mergers.  We employed a combination of machine learning, cutting-edge UX, and intelligent mobile engagement to make the Bottomline ecosystem a leader in the space.

Birdzi, inc -2014-2019 - user experience design chief

I led the user experience effort from concept through continuous releases with a multinational team on shopper applications (native iOS, Android, and responsive Web) as well as retailer-facing analytics and catalog/offer management.  Birdzi provides retailers with a complete customer engagement ecosystem - a machine learning relationship engine delivered through white labeled mobile shopper apps, retailer analytics, personalization, offer management, wellness-based product recommendations and targeting, as well as campaign performance and behavior analysis.

Alere Accountable Care Solutions — 2013-2014 - director of product design

As Director of Product Design, I built and led the design team through user research, software design and development, service design - down to the creation, packaging, and delivery of physical devices to patients’ homes.  This effort became the epicenter of a $600MM acquisition by United Health’s Optum division.  Alere’s Connected Health effort pioneered a patient care ecosystem that brings providers, patients, and payers together through mobile and desktop apps, in-home diagnostic devices, professional care management, real-time communication, and AI analysis of chronic health conditions and patient interactions..

Kenexa (an IBM company) — 2009-2013 - senior user experience designer and manager

I led a team driving the creation and evolution of Smarter Workforce solutions from the earliest stages of conception and research through delivery, testing, and ongoing enhancement. I operated at the executive level setting product vision and market strategy, through product management, and to the producer level, working hands-on with design and development. The IBM Smarter Workforce platform consists of software, data, and services for strategic human capital management. With over 8,900 customers in 21 countries, the platform enables companies like Walmart, Target, and Disney to hire, train, compensate, and evolve their entire workforce.

Axis Technology — 2004-2009 - senior user experience designer and project manager

Axis focuses on providing highly skilled consulting services to the largest Financial Services organizations in New England, New York, and Charlotte, NC. As a small consulting firm, the most valuable trait in a team leader is versatility. In addition to providing team leadership and user experience services to some of the company’s key revenue generating clients, I addressed critical gaps in the organization’s client base and sales collateral. I designed a set of presentations, binders, white papers, and case studies that became leading material in the company’s sales efforts.  I was also an active participant in the sales cycle, identifying and proposing business to both existing clients and prospects.

netNumina solutions — 2000-2004 - user experience designer & information architect

netNumina’s Information architects are team leaders responsible for conducting workshops, gathering requirements, user experience engineering, prototyping, and usability testing.  In addition to servicing the firm’s top clients, I contributed heavily during the sales cycle for the biopharmaceutical practice, and led internal initiatives such as training, sourcing, and implementing internal infrastructure solutions, standardization of document templates and sales collateral, and structure/organization of the company Web presence.

Education

Worcester State University - 1995-2000 - Bachelors in English, Concentration in Technical Writing, Minor in Natural Sciences, Internships in Web Development and Infectious Disease Research